Citizen Charter

Address: YMCA, CCL Building, Jai Singh Road, New Delhi
Website ID: https://nppaindia.nic.in

Date of Issue: 28. 02.2024

(Next Review after six months)

VISION:

Ensuring availability of medicine at affordable prices.

MISSION:

• Stable and effective price control and monitoring of drugs
• Ensure availability of drugs at reasonable prices as per the extant Pharma Pricing Policy.

Policy Formulation: 

Policy related to pharmaceutical sector is formulated by Deptt. of Pharmaceuticals. NPPA only provides its inputs for policy formulation and is not directly involved. However, stake holders of pharmaceutical sector such as Manufacturers / Associations and Consumers are given due opportunity wherever necessary through exchange of information during meetings; discussion held through webinar(s);etc. Also, all the Authority meeting Minutes are available on NPPA website including the Minutes of the Multidisciplinary Committee of Experts.

Key objectives:

1. To implement and enforce the provisions of the Drugs (Prices Control) Order in accordance with the powers delegated to it.
2.  To monitor the availability of drugs, identify shortages, if any, and to take remedial steps.
3.  To collect/ maintain data on production, exports and imports, market share of individual companies, profitability of companies etc., for bulk drugs and formulations.
4.  To undertake and/ or sponsor relevant studies in respect of pricing of drugs/ pharmaceuticals.

 Details of the Committee to advise on suo-motu disclosure 

(i) Advisor (Cost) & Appellate Authority   – Chairman of the Committee

(ii) Dy. Director (M& E) & CPIO                – Member

(iii)  Under Secretary (Admn. / Estt)         – Member

The Committee was constituted on   06.02.2024.

The particulars of facilities available to citizens for obtaining, information and grievance redressal mechanism.

A. Information Facilitation Counter

An Information and Facilitation Counter (IFC) is operating at  Reception Counter in the 3^rd Floor, YMCA CCL Building  at 1, Jai Singh Road, New Delhi -110001, to provide information and assistance to the public, regarding the schemes, policies and procedures of the National Pharmaceuticals Pricing Authority, as well as status of their applications and grievances. Following are online tools available for dissemination of information:

• NPPA website (https: //nppaindia.nic.in) is rich repository of various orders/notifications/circulars etc. issued from time to time and arranged chronologically. The website is updated with the latest information relevant to various stakeholders. All the information regarding prices fixed of scheduled formulation, new drugs, under Para 19 and any other initiatives of NPPA is available on the website.
• Pharma Sahi Daam (PSD) is an online search tool for checking MRP of all medicines and Ceiling Prices instantly. If there is any ceiling violation, the buyer can lodge a complaint against company/chemist on Pharma Jan Samadhan (PJS) which is available on the link https://nppaipdms.gov.in. The PSD and PJS portals are also available on both iOS and Android platform with the name “Pharma Sahi Daam”.

B. Public Grievance Cell

A Public Grievance (PG) cell is functioning under the aegis of Shri Pallav Kumar Chittej, Deputy Director in the National Pharmaceutical Pricing Authority, in the 5^th  Floor, YMCA Cultural Center Building, New Delhi-110001 for receiving grievance petitions related to this Department. Petitioners may submit their Grievance petitions relating to the subjects dealt in NPPA, either in person, by visiting the counter at 3^rd Floor YMCA Building or by post. Following are the online tools to raise complaint/ lodge grievance:

• The Pharma Jan Samadhan (PJS) is an online facility to raise complaint for Overpricing, Sale without Price Approval, Refusal of sale and Non-Availability of Drugs. Any individual or consumer organization or stockist / distributor / dealer / retailer or State Drug Controller can lodge complaints at “Pharma Jan Samadhan” (PJS) portal of NPPA, through the toll-free number 1800111255 & Email — monitoring-nppa@gov.in. PJS is an online complaint redress system for speedy and effective resolution of complaints with respect to availability of drugs, overpricing of drugs, sale of ‘new drugs’ without prior price approval (WPA) and refusal to supply or sell drugs.

• Further, Applicants may also lodge their Grievance online at the CPGRAMS web-site operated by DARPG, at the following web-address-http://pgportal.gov.in/. Applicants can also track and view the status/reply of their online Grievance petitions at the CPGRAMS web-site.

C. RTI Cell

An RTI Cell has been set up in the National Pharmaceuticals Pricing Authority, 3rd Floor, YMCA Cultural Center Building, 1, Jai Singh Road, New Delhi-110001 for receiving RTI Applications related to this office and the statutory fees thereof, as prescribed under the RTI Act, 2005. The RTI Cell acts as a central point for receiving the RTI Applications/First Appeals addressed to NPPA, from the public in person, as well as through post and for further distribution of these applications to the concerned Officer within the NPPA as well as to other Public Authorities concerned with the queries.

The RTI Cell accepts various fees prescribed under the Act, both in cash against a proper receipt, as well as through IPO/DD/Banker’s cheque drawn in the name of PAO, NPPA.

The RTI Cell also facilitates the applicants by providing them information on the status of their applications and any other information required by them in connection with RTI applications filed by them.